INVESTIGATIONS
MUNICIPAL INVESTIGATIONS & DISPUTES
1. Refunds.
2. Billing, including opening new accounts and closing old accounts.
3. Tariff changes and audits.
4. Rates and taxes.
5. Electrical and water meter issues/problems.
6. Health and fire certifications.
7. Meter audits.
8. Electrical and water pre-paid meters. Council and private.
9. Re-connections.
10. Assistance with outstanding payments from Councils
11. Clearance certificates.
12. Bulk water and electrical installations for site construction.
Municipal Investigations READ MORE
JVR Utility Services (Pty) Ltd has a specialist municipal investigation department, specialising in the resolution of problems that arise on municipal billing. Full investigations are done on municipal accounts and checks are done to ensure electricity, water, sewer, and rates and taxes are billed correctly by the municipality, at the correct tariffs and on the correct meters.
Established relations have been built with various city councils as well as with the Municipal Ombudsman. This gives JVR the Edge in the market to ensure speedier resolutions of account problems. We consult with the council concerned from start to finish, ensuring necessary reference numbers are active for the relevant query and ensuring that the client's services are not discontinued by the council during the investigation and resolution period.
Other services include making payment arrangements on behalf of our clients with municipalities, escalating complex queries to the Ombudsman for resolution, and the supply and installation of online check meters to ensure the council reads and bills correctly.
Our experienced technical investigation staff will assist you with ensuring that the correct meters are used for each tenant and that meters are correctly allocated.
After JVR conducted the initial investigation, a full report on the results of the investigation will be compiled.
Reports READ MORE
Our technical investigations provide you with a full report on faults and improvement recommendations, accounts disputes with tenants, and municipal account queries. Monitoring your utilities on- and offsite and track and replace faulty meters. We pride ourselves on providing correct usage and readings on all invoices. The invoices and statements to tenants are always issued on time and in a format that is easy to understand.
Contact us to sort out your municipal account. Email us at technical@jvrutility.co.za